Delta Air Lines flight 520 from New York JFK to Los Angeles had a piece of the aircraft fall off during climb out this morning, with emergency equipment meeting the flight on arrival. Delta substituted another Boeing 767, and passengers were sent on their way - expected to land in Los Angeles three and a half hours late.
That’s nice. But do they refund you for your hotel at your destination, PTO from your work, etc?
Airlines really don’t respect your money or time, and pay all sorts of stupid games that reduce the likelihood of you getting to your destination on time, or at all.
Over booking flights. Poor maintenance. Not having a replacement plane on standby in case one needs to be pulled for maintenance.
They maximize returns to an extreme, and don’t care if you lose an entire day of your travel plans if one small problem on their side completely derails your entire trip because they refuse to incur the cost of redundancy.
Agreed on all counts. But maybe having to refund the full ticket price in cash, which wasn’t the case for a long time, will force them to address things like redundancy.
That’s nice. But do they refund you for your hotel at your destination, PTO from your work, etc?
Airlines really don’t respect your money or time, and pay all sorts of stupid games that reduce the likelihood of you getting to your destination on time, or at all.
Over booking flights. Poor maintenance. Not having a replacement plane on standby in case one needs to be pulled for maintenance.
They maximize returns to an extreme, and don’t care if you lose an entire day of your travel plans if one small problem on their side completely derails your entire trip because they refuse to incur the cost of redundancy.
Agreed on all counts. But maybe having to refund the full ticket price in cash, which wasn’t the case for a long time, will force them to address things like redundancy.