I wouldn’t quite classify this as automation, but I’ve been fighting for the past year for better scripting tools. I work on kiosk-style systems on customer networks. A big part of my job involves connecting to a device, pulling some logs, and running connectivity tests. I created a PowerShell script to automate this and submitted a KB so that others could use it, which sat in the approval queue for a few months before it got rejected.
I reached out to the team who rejected it and was told that all scripts need to be approved by a senior. I told them that a senior had reviewed it and approved it, and linked them the approval which they would have seen anyways. They then said that it also needed approval by the development team. “Okay,” I said. “What’s the process to get that approval? I don’t see any documentation about it.” After a number of emails to several different departments, I found that there is no process. I bugged everyone I could think of but got no replies; my manager got about the same.
In the 12+ months it took to come to that conclusion, I’ve made scripts to automate just about every common fix we apply. Right now most of our KBs instruct us to schedule downtime with the customer to fix things using the GUI, but that’s not necessary for 90% if these issues. I’ve submitted KB revisions for each of these, all of which have been rejected because they need an approval that doesn’t exist.
I’ve brought this up to my manager several times and gotten my seniors to back me up on how much time these scripts save. I’ve shown how effective these scripts are when we have system-wide critical issues where I save us hundreds of man hours of work. None of this has made any difference; apparently the development team just can’t be bothered to create a webform or whatever or even just answer emails.
Sounds like your manager needs to take it up the chain. Get one of the people that manages the money in on this. “The development team’s refusal to engage in [standard process] is costing the company hundreds of man hours”
I’ve just given up at this point. I have my scripts and I’ll share them if I’m helping someone with an issue, but it was such a fight to even get them rejected that I don’t want to bother with that again on top of the rest of my work. If nobody in this chain that I’ve already gone through seems to care, and if developing these scripts doesn’t change my eligibility for a promotion (which I’ve been directly told it doesn’t), I don’t see the point in pursuing it any more.
I’ve thought about it many times but can’t find a good way to implement it. I don’t have access to the company’s GitHub or any shareable network locations. Don’t want to upload to my personal GitHub either since there is proprietary information in some of them. Right now I have them shared in a OneNote notebook that I manually update as I revise the scripts.
I wouldn’t quite classify this as automation, but I’ve been fighting for the past year for better scripting tools. I work on kiosk-style systems on customer networks. A big part of my job involves connecting to a device, pulling some logs, and running connectivity tests. I created a PowerShell script to automate this and submitted a KB so that others could use it, which sat in the approval queue for a few months before it got rejected.
I reached out to the team who rejected it and was told that all scripts need to be approved by a senior. I told them that a senior had reviewed it and approved it, and linked them the approval which they would have seen anyways. They then said that it also needed approval by the development team. “Okay,” I said. “What’s the process to get that approval? I don’t see any documentation about it.” After a number of emails to several different departments, I found that there is no process. I bugged everyone I could think of but got no replies; my manager got about the same.
In the 12+ months it took to come to that conclusion, I’ve made scripts to automate just about every common fix we apply. Right now most of our KBs instruct us to schedule downtime with the customer to fix things using the GUI, but that’s not necessary for 90% if these issues. I’ve submitted KB revisions for each of these, all of which have been rejected because they need an approval that doesn’t exist.
I’ve brought this up to my manager several times and gotten my seniors to back me up on how much time these scripts save. I’ve shown how effective these scripts are when we have system-wide critical issues where I save us hundreds of man hours of work. None of this has made any difference; apparently the development team just can’t be bothered to create a webform or whatever or even just answer emails.
Sounds like your manager needs to take it up the chain. Get one of the people that manages the money in on this. “The development team’s refusal to engage in [standard process] is costing the company hundreds of man hours”
I’ve just given up at this point. I have my scripts and I’ll share them if I’m helping someone with an issue, but it was such a fight to even get them rejected that I don’t want to bother with that again on top of the rest of my work. If nobody in this chain that I’ve already gone through seems to care, and if developing these scripts doesn’t change my eligibility for a promotion (which I’ve been directly told it doesn’t), I don’t see the point in pursuing it any more.
Fair enough. Hopefully you can keep using those scripts even if nobody else uses them.
Sounds like something you could fix with a repository. Teach your coworkers how to use git
I’ve thought about it many times but can’t find a good way to implement it. I don’t have access to the company’s GitHub or any shareable network locations. Don’t want to upload to my personal GitHub either since there is proprietary information in some of them. Right now I have them shared in a OneNote notebook that I manually update as I revise the scripts.