CNN —
The Department of Education announced it will use “secret shoppers” to help monitor the student loan repayment process, as payments for millions of borrowers restarted last month following a pause during the Covid-19 pandemic that lasted more than three years.
You're answering in good faith, which is less common here than even on reddit, you'll likely only get replies regurgitating cynical takes and memes unfortunately.
I've noticed lemmy tends to skew more extreme than reddit did. But I'll just keep on doing me and they can keep on doing them.