Good article that I think does a pretty good job of outlining the problems of "Computer time is less expensive than programmer time."

I was "raised" on the idea that end-user time is more valuable than programmer time and nobody really talked about computer time except in the case of unattended-by-design systems like batch processing. Even those were developed to save end-user time by, for example, preparing standard reports overnight so that they would be ready for use in the morning.

I think that one place we went off the rails was the discovery that one way to manage efficiency was by creating different classes of end-user: internal and external. Why would management care about efficiency when the cost of inefficiency is paid by someone else?

So much software is created explicitly for the purpose of getting someone else to do the work. That means the quicker you get something out there, the quicker you start benefiting, almost without regard to how bad the system is. And why bother improving it if it's not chasing customers away?