• 0 Posts
  • 19 Comments
Joined 1 year ago
cake
Cake day: June 3rd, 2023

help-circle
rss

  • Very often they do. Many of these internal applications are from mainframe computer times when interacting with applications exclusively via the keyboard shortcuts was the norm. In most companies, they never dared to remove those because the Power Users are used to them for decades.

    Problem is, few people are trained directly by those power users so they never learn those efficient shortcuts. And they are never well documented.





  • Did you tell them that you don’t have access to your account? Because to me, this reads like the default answer (“here’s how you do it yourself”), not like they won’t do it by email if asked to do so.

    My company does the same - if you ask our support how to delete the data, they will send you a link to the customer portal. Only if you tell them that doesn’t work for you, they will work out another way.

    We built the feature into the customer portal, so we want people to use it if possible. Because that’s way less work for our support team.