This makes me think of Microsoft. I get the impression it’s a software and technology company run by suits who are completely detached from end users and every decision is made purely from pie charts, analytics with no nuances included and designers itching to be promoted whispering in their ear.
So many things that worked perfectly - things people have learned where they are and how to use them for decades get changed for apparently no other reason than just to change them and a constant push to redesign everything into a path towards using one of their new services that already has better existing external services people were quite happy using.
Like if your product is good and works don’t start a new product then start changing the original product solely to integrate the new product. That’s bad for the existing users and customers.
It just seems like a constant thing with them that always leads back to squeezing more data and money out of users at the detriment to everything else then gaslighting users by using phrases like “improved user experience”
I actually just scrolled down some more after writing all this and there’s a good comment with some of they whys on what I was saying
Honestly that’s not our problem to solve. If we disagree with a business model we can choose not to use it, the onus isn’t on us to find another one for the business.
If your product isn’t worth paying for that’s a you problem and if your business goes under because it wasn’t sustainable that’s also a you problem.
Is pretty likely that the business offered nothing new or innovative at a price people would part with their money for and just because you want to start a competing business in a market means nothing.
Competition is great but no business is entitled to a piece of the market solely because they want to exist. There’s no point being a carbon copy of an existing service if you expect people to pay when your offering already exists somewhere else and if you want people to pay your business instead of another you need to improve something or create something of benefit for them to at a price point both sides can work with.