But if what the article say is true, the guy never outright supported Hamas’ actions. It looks like the worst you can accuse him of is to sweep it under the rug by not mentioning it.

It's worse than that. He said all of the bloodshed was Israel's fault, and went on to issue several apt condemnations of Israel. He very pointedly did not condemn Hamas for the attack.

He blamed the context of how we got to the murders instead of the actual murderers. It was never swept under the rug.