Obviously not looking for hyperaccurate answers, just in general, how many people tend to unsubscribe from promotional emails and how many tick the option "I never signed up for this"?
Obviously not looking for hyperaccurate answers, just in general, how many people tend to unsubscribe from promotional emails and how many tick the option "I never signed up for this"?
But you're already a customer. They didn't cold mail you and they respect opt outs. I suspect your company doesn't have a simple 'I don't want these emails' link.
Because you enabled notifications. Again, they didn't mail you without having a prior relationship with you and you can easily opt out.
Don't act like you're better than those two companies just because you send mails just like them. I don't think that cold calling or mailing people is wrong, just predatory practices like you described.
Don't be discouraged to discuss this further though. Just because people have a different opinion than you doesn't mean that either party is right or wrong.
well you are wrong, I do have that, its at the top and bottom of evrry email (edit for clarity: the top link is often handled by the email client, not hard-coded by me, under some circumstances it doesnt always appear, but the footer one always does) as well as a link to our privacy policy, as it's mandated by CAN-SPAM amongst others, and we have further options if the company is flagged as needing HIPAA, GDPR, GLB, CCPA etc - which also trigger different email headers and footers.
I even have a weekly automated pass of replies to emails to check for common phrases indicating they want out like "unsub" "do not" "please stop"
I once had to pull a(n old, different) company out of email blacklists by working very technically with SPF/DKIM/DMARC engineers and issue whole new security certificates across a wide range of web domains so I know full well the impact of non compliance
Nice, sounds good that you allow unwilling customers to opt out easily. Didn't expect that one.