There's at the very least a lot of social and managerial pressure to act cheerful. Even if you didn't do it, many people would because it's effectively required of them. Something being technically a choice doesn't remove the social pressures that make many feel that it's not a choice. Plus I wouldn't be surprised if it's been used as rationale to fire people before, which means that for some, it isn't a choice (and most people are scared of losing their jobs, so won't try to find out).
In tipped roles, it would definitely result in less pay.
I can't think of the last time someone working a register was anything more than polite. 99.9% of the time, we don't speak in any meaningful way. Their work neither adds value to nor takes value from my day. Which, to be clear, makes me want their jobs to be much, much better. At least give them something to sit on, for goodness sake.
There's at the very least a lot of social and managerial pressure to act cheerful. Even if you didn't do it, many people would because it's effectively required of them. Something being technically a choice doesn't remove the social pressures that make many feel that it's not a choice. Plus I wouldn't be surprised if it's been used as rationale to fire people before, which means that for some, it isn't a choice (and most people are scared of losing their jobs, so won't try to find out).
In tipped roles, it would definitely result in less pay.
I can't think of the last time someone working a register was anything more than polite. 99.9% of the time, we don't speak in any meaningful way. Their work neither adds value to nor takes value from my day. Which, to be clear, makes me want their jobs to be much, much better. At least give them something to sit on, for goodness sake.