• CaptDust@sh.itjust.works
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      1 year ago

      If self checkout is optional, yes it's great for small order quick shops. However too many stores are moving to 100% self checkout with just a single lane or two for full service and that's when it becomes a problem.

      Grandma's got a cart full of clothes, no computer experience, and all day to scan and fold each item one at a time…

      • Frozengyro@lemmy.world
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        1 year ago

        100% self checkout with just a single lane or two for full service

        It's not 100% if there are other lanes.

        • CaptDust@sh.itjust.works
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          1 year ago

          Lol, you're right. I was thinking how the single lane is usually the service desk, where they are also dealing with returns, online orders, customer issues, etc, I hardly consider it a dedicated lane experience. It becomes clear the intention is 100% self checkout while that lane is for exceptions.

      • mister_flibble@lemm.ee
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        1 year ago

        Plus there are some items that are genuinely easier to deal with with an actual human, like anything really light or anything with purchasing age restrictions. If you try and go through a self check with a birthday card and a box of cold medicine it's pretty much a guaranteed bad time.

    • lightnsfw@reddthat.com
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      1 year ago

      Only if the goobers aren't also using the self checkout in front of you and fucking up every other item somehow requiring assistance.

    • Perfide@reddthat.com
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      1 year ago

      Nah, self checkout is WAY faster when there's no line, but self checkout waiting behind a line of those goobers would be WAY slower. One time I scanned, bagged, paid, and loaded up an entire cart of groceries in the time it took the dude next to me to scan like a handful of items.