Unfortunately, those kinds of interactions are inevitable when the developer/user relationship is so close. And it goes both ways. I saw a thread just yesterday where a user reported an issue on github, a second user said they saw it too. Later the first user posted a workaround to the issue, and the second user came back with "took you long enough", and that was the end of the exchange.

Some people in the world are just dicks, but that doesn't mean we should reject interacting with everyone. Similarly, a community of user-maintained software is going to have some asshats, but that doesn't mean we should hand our computing freedom over to one or two corporations. Just my two cents.